ellwood
Technology
support desk
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ellwood
Technology
support desk
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New Ticket
✕
Subject *
Requester Name *
Requester Email *
Priority
Low
Medium
High
Critical
Category
General
Hardware
Software
Network
Email
Security
Other
Description
Import Contacts from CSV
✕
CSV format
Columns: name, title, email, type (esb/nonesb/onhold/departed), workPhone, phoneExt, mobilePhone, otherPhone, address
⬇ Template
Drop CSV file here
or
browse
Import Companies from CSV
✕
CSV format
Columns: description, name (required), domains (comma-separated, quote if multiple)
⬇ Template
Drop CSV file here
or
browse
Add Company
✕
Description
Company Name *
Domains
comma-separated
Company Status
Active
Departed
Add Contact
✕
Full Name *
Title
Email *
User Type
eSB
Non-eSB
On Hold
Service Account
Departed
Work Phone
Phone Extension
Mobile Phone
Other Phone Numbers
Address
Log Time
✕
Entry Type
⏱ Time In / Out
⌛ Duration
Date
Time In
Time Out
Duration
h
min
Customer / Customer Agreement
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Service Item
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Billable
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Location
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Ticket #
Technician
Notes / Resolution
Delete Ticket
✕
Merge Tickets
✕
